Checkout our FAQ Section
International Financial City HongKong. HK is a part of China, and we love China!
Most orders are shipped within 1-3 days after your order placed
All orders have a tracking number as long as your order reaches 15$.
You could return and exchange as long as you bear the international shipping if you just don’t like it.
We are happy to exchange for you, NO QUESTION ASKED.
We will ship a new item FOR FREE if there is some quality problem.
Money shall be partially refunded if the customer accepts items with tiny issues.
Customers enjoy up to 7 days of Exchange or Return Service after the package is delivered.
Have a look at the Return Service here.
We sure do! We ship Worldwide and Free Shipping for orders over 15$ with the tracking number sent.
We choose Fast Airmail for faster shipment to our customers from US/AU/CA/UK.
Once you placed the order it will take 1-3 days (peak season 2-5 days) to process the order.
We ship orders via E-packet which is super fast about 7-14 days delivery time.
Once shipped, most orders arrive within 7 to 21 business days, but still depending on the efficiency of your local postal service.(You know, delays sometimes occur due to strikes or weather conditions.)
If you need Express shipment, welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!
- Most orders to European Countries are shipped via European airmail ( 7-21 days)
- US/CA/AU/UK/DE/FR /SE 7-14 days delivery, with tracking number.
- In Asian Countries, we ship via special Line Delivery in 4-7 days.
- Brazil and other countries should be up to 20-60 days, depending on your country’s customs.
- If you make a big order, we may ship via Express. We try our best to give you a great shopping experience with us 🙂 We value our customers the MOST!
Please use our Track Your Order. If you do not get your parcel within 60 days (peak seasons like Halloween and Christmas might have more delays), we will refund you the full money. 100% guaranteed.
No, you do not need an account to shop. However, we recommend that you use an account so that you can view your order history and package tracking information in the future, as well as member discounts, etc.
- We offer multiple payment methods, Paypal and Stripe (Credit/Debit Cards) for you, two of the most trusted online payment solutions on the web. Because of this, WolfStar has all the same securities and payment fraud protection as these leading payment processors.
- We accept Visa, Mastercard, Discover, American Express, and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
- We also support Apple Pay, Google Wallet, and various common payment methods in Europe.
Sorry, we are not able to control it. According to our experience, only 0.03% of packages got taxes hit out of 10000 packages (We’ve been in the market since 2013). We will help you provide the needed paperwork to get packages released soon.
Yes, we usually ship them as gifts or at a lower value.
Of course you can, we will create a page for custom products soon, so stay tuned. If you can’t wait, you can also contact us right away.
Yes, we do, starting from 10pcs for each item. We do bank transfers and offer Free Shipping, Great quality items! Please email wholesale@arerg.com for further business cooperation! We are looking for local country dealers and we can send customers to your local store as well! Drop-Shipping is also available.